Many guarantees apply only to annual or longer schemes. A few companies only refund you for the period you've not used, so if it takes you 90% of your money-back period to decide, you'll only get 10% back.Īvailable on selected plans - Providers who offer full refunds, won't necessarily offer it for all plans. Pro-rata refunds - Even when you qualify to get your money back, it might not be all of it. You might not be eligible if you've used a set amount of data, for instance, or connected 'too many times'. Restrictive condition - We've seen some providers place conditions on the refund. Yes, they do exist - most likely if you're downloading a mobile VPN app for your Android or iPhone - but it's much more common that it will actually be in the form of a money-back guarantee, usually of around 30 or 45 days.īut while that concept of a money-back guarantee seems clear and obvious, there are often somewhat sneaky catches tucked away in the small print. In the cybersecurity world, the concept of VPNs with free trials can be something of a misnomer. We've dug into the detail, and it turns out many of these guarantees don't offer the protection you might think. It should be safe to assume that when a website tells you there's a 30-day guarantee, that's a month of testing time and you'll get your money back if you're unhappy. And then there are the companies that try to reassure you by plastering their websites with 'MONEY BACK GUARANTEE!!' banners, and that seems to make sense. Yes, there are exceptions: those free VPNs that rely on a freemium model to eventually get you to upgrade to a premium tier, for example.
signing up for most providers means handing over money for a service before you've really been able to try it.
You've read our guide to the best VPNs, and spent time doing your own research, but there's no getting away from it.
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